Returns & Exchanges

At Feymus, we ensure you love every purchase you make. If you are not completely satisfied with your order, we offer an Easy Returns & Exchanges process. Please take a moment to read this policy carefully to understand your rights and obligations under Australian Consumer Law and our terms.

 

1. Eligibility for Returns & Exchanges

1.1 Change of Mind:

• You may return or exchange items within 30 days of receiving your order, provided the items are:
  • Unworn, unused, and in their original condition.
  • In the original packaging with all tags attached.
• Change of mind returns are subject to approval and may incur a return shipping fee.

1.2 Faulty or Defective Items:

• If you receive a faulty, defective, or incorrect item, you are entitled to a replacement or refund under Australian Consumer Law. Please contact us within 30 days of receiving your order to report the issue.

 

2. Non-Returnable Items

The following items cannot be returned or exchanged unless they are faulty:

• Underwear and socks (for hygiene reasons).
• Items marked as “Final Sale”
• Items that have been worn, washed, or damaged after delivery.

 

3. How to Initiate a Return or Exchange

3.1 Step 1: Contact Us

• Email us at [[email protected]] with your order number, the item(s) you wish to return or exchange, and the reason for the return.
• For faulty items, include photos or a description of the issue.

3.2 Step 2: Receive Approval

• We will review your request and provide a Return Authorization Number (RAN) and instructions for returning the item(s).

3.3 Step 3: Package and Ship

• Securely package the item(s) in their original packaging, including all tags and labels.
• Include the RAN on the outside of the package.
• Ship the item(s) to the address provided in your return instructions.

 

4. Return Shipping Costs

4.1 Change of Mind:

• You are responsible for the cost of return shipping unless the item is faulty or incorrect.
• We recommend using a tracked and insured shipping method, as we are not responsible for lost or damaged return packages.

4.2 Faulty or Defective Items:

• We will cover the cost of return shipping for faulty items.

 

5. Refunds

5.1 Processing Time:

• Once we receive and inspect your returned item(s), we will process your refund within 7-14 business days.

5.2 Refund Method:

• Refunds will be issued to the original payment method used for the purchase.
• Please allow additional time for the refund to appear in your account, depending on your bank or payment provider.

5.3 Partial Refunds:

• If only part of your order is returned, we will refund the amount for the returned item(s) only.

 

6. Exchanges

6.1 Availability:

• Exchanges are subject to stock availability. If the requested item is out of stock, we will issue a refund instead.

6.2 Process:

• Follow the same return process outlined above.
• Include a note with your preferred exchange item(s) and size/colour preferences.

 

7. Australian Consumer Law

7.1 Consumer Guarantees:

• Our products come with guarantees that cannot be excluded under Australian Consumer Law.
• You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

7.2 Statutory Rights:

• This Returns & Exchanges Policy does not limit or replace your rights under Australian Consumer Law.

 

8. Contact Us

If you have any questions about our Returns & Exchanges Policy, please get in touch with us: Contact Us

We appreciate your trust in us and are committed to ensuring your satisfaction with every purchase.